PLEASE READ THESE CUSTOMER TERMS & CONDITIONS CAREFULLY. THESE CUSTOMER TERMS AND CONDITIONS (“Terms”) ARE ENTERED INTO BY AND BETWEEN PRODUCTIVITY EDGE, INC., DOING BUSINESS AS EVE (“EVE”, “Company,” “we,” or “us”) AND THE INDIVIDUAL OR LEGAL ENTITY USING OR LICENSING THE SERVICE UNDER THESE TERMS (“Customer” or “you”). THESE TERMS, TOGETHER WITH ANY APPLICABLE ORDER FORM(S), GOVERN CUSTOMER’S ACCESS TO AND USE OF THE EVE PLATFORM (“EVE” or the “Service”). BY ACCEPTING THESE TERMS THROUGH AN ORDER FORM THAT REFERENCES THESE TERMS OR BY REGISTERING FOR OR USING THE SERVICE, CUSTOMER AGREES TO BE BOUND BY THESE TERMS.
These Terms, along with any applicable Order Form(s), form a binding contract (“Contract”) between you and EVE. If you are entering into this agreement on behalf of a legal entity, you represent that you have the authority to bind that entity. You must be at least 18 years of age to use the Service.
Customers subscribe to EVE via an Order Form specifying the subscription term, pricing, features, and other terms. Additional features or upgrades are governed by these Terms. If there is a conflict between these Terms and an Order Form, the Order Form prevails.
EVE is an AI-powered platform that analyzes email communications to:Surface hot leads, churn signals, and revenue opportunitiesAutomate and prioritize follow-upsDeliver actionable insights via a priority dashboardReduce inbox overload and decision fatigueEVE is designed for businesses with high email volume and revenue-impacting communications. Setup takes 2 minutes, and insights begin within 24 hours.
EVE grants Customer a non-exclusive, non-transferable license to access and use the Service for internal business use during the Subscription Term. Customer may not:
• Copy, modify, sublicense, or reverse engineer the Service
• Use the Service for competing purposes or unlawful activities
• Circumvent security features or interfere with the platform
• Upload Prohibited Content (e.g., illegal, deceptive, or harmful material)
Customer is responsible for all actions by its Authorized Users.
Fees are defined in the Order Form and billed monthly or annually. Payments are due as stated in the invoice or Order Form. Unless otherwise agreed, fees are non-refundable. Late payments may incur interest or suspension of access.
EVE may offer a limited-time free trial. Trials are for evaluation only and are provided "as is" without warranties. EVE reserves the right to terminate trials at any time.
You retain ownership of your email metadata and business content provided to the Service (“Customer Content”). You grant EVE a license to process and analyze this content solely to provide and improve the Service. EVE does not store your actual emails. Data is encrypted, de-identified, and processed in accordance with our Privacy Policy.
EVE retains all rights in its software, algorithms, models, and platform. Customer may not use EVE branding without permission. Feedback you provide may be used by EVE to improve its offerings.
EVE complies with industry-standard security practices and relevant data privacy frameworks. We never use your data to train AI models and do not access or store actual email content. Our full Privacy Policy is available at https://www.joineve.ai/privacy-policy.
The Service is provided “as is.” EVE disclaims all warranties not expressly stated. To the maximum extent permitted by law, EVE's liability is limited to the greater of $1,000 or the fees paid in the preceding 6 months.
Unless otherwise stated in the applicable Order Form, either party may terminate this Contract with written notice if the other party materially breaches any of its obligations and fails to cure such breach within five (5) calendar days of receiving written notice thereof.
The Customer may terminate the Contract at any time for convenience by providing fifteen (15) calendar days’ prior written notice to the Company.
If the Contract is terminated by the Customer within the first month of the Service Term, the Company (EVE) may, at its sole discretion, offer a refund of the subscription fee paid for the first month.
This Contract is governed by Delaware law. It is the entire agreement between the parties and supersedes all prior agreements. Notices should be sent to support@joineve.ai.
